Support
Orders, returns, set sizes, and everything else.
Contact / TrailToy
Talk to a human.
Questions about ages, pieces, or an order? Write to us. We answer every message within one business day, Monday to Friday.
Hours
Monday–Friday
9am–5pm Eastern Time.
Weekend messages are answered on the next business day.
Studio
New York
89 Fifth Ave, Floor 12
New York, NY 10001
United States
Before you write
Quick answers
Our FAQ covers shipping, returns, ages, and care. The play guide explains the set sizes.
Returns and exchanges
Not the right set? Send it back.
Unopened sets can come back within 30 days of delivery. Start with the returns page, then write to us if anything is unclear.
