Returns & exchanges

The 30-day window

You have 30 days from delivery to start a return. Sets must be unopened, in original condition, with the original box and any sealed bags intact. Opened sets cannot be returned unless there is a manufacturing fault.

How to start a return

1. Email [email protected] with your order number and the reason for the return.
2. We reply with a return label and packing instructions, usually within one business day.
3. Place the set in its original box, then pack that box inside an outer shipping box.
4. Drop the parcel at the carrier location shown on the label.

Refunds

Returns are inspected within 2 business days of arrival. Approved refunds go back to the original payment method within 5–7 business days. Your bank may take additional time to show the credit.

Original shipping charges are not refunded unless the return is due to a defect or an error on our side. For change-of-mind returns, the cost of the return label is deducted from the refund.

Damaged or incomplete sets

If a set arrives damaged or is missing pieces, email us within 14 days with photos of the box and the issue. We will send replacement pieces or arrange a full refund, including shipping.

Exchanges

We do not process direct exchanges. Return the unopened set for a refund and place a new order for the set you want.